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Your purchases on our site, such as all remote purchases made through phone or mail, since they occur outside of business premises are subject to Legislative Decree No 185 of 22/05/1999, which provides the opportunity for the purchaser to exercise the right of withdrawal.
The right of withdrawal applies to the final consumer of natural persons acting for purposes that are unrelated to his business (those who buy for non-business purposes, ie without VAT).
Does not apply to business customers (those who buy for business purposes, or without VAT). The right of withdrawal applies to all products unused and packed as in the original. It does not apply in case of supply of goods made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
The intention to withdraw, according to the law should be sent by registered A / R within 10 days of purchase. Wanting to offer faster service and Moto Moto accepts notices of withdrawal sent by e-mail or fax. We ask that you contact us, however, to obtain an RMA (return merchandise authorized), necessary for the return. Send the products to be returned in their original packaging, writing on the package the RMA number, our address is Moto Moto Viale Dei Pini Sud 141 - 80014 Giugliano in Campania (Naples) - Italy. Attach a copy of your invoice and a statement indicating which products and quantities returned, the bank details for the transfer (ABI - CAB - Current Account of the bill), and if the account holder was different even attach your own and its authorization.
Moto e Moto, if the above procedure is performed correctly, will as soon as possible (maximum 30 working days from receipt of goods) to be credited to the customer paid the invoice amount, excluding shipping charges (Article . 5, paragraph 6, of Legislative Decree No. 185 of 22/05/1999), in the case of a shipment covered by foreign countries outside the EU, customs duties payable for any return will be considered by the consumer.
Warning: return shipments without an copy of the notice of any intention to exercise the right of withdrawal, or at least without an invoice or copy of the RMA number on the neck will not be accepted by the Stock Moto and Moto. We will not accept on delivery or with expenses paid by us.
It should be noted that in the case of operations at a premium (the so-called. Promotions), whose purchase of an asset is combined with another product which is sold at a ridiculously low price or given away, the right of withdrawal can be legitimately exercised by return of both the property being purchased, given the constraint dell'accessorietą in promotion of good than the first. In the case of promotions that include two or more goods and for which the promotion and then the special price or discount are applied particularly in view of a combined purchase, the right of withdrawal is exercised over all the assets involved in the promotion.
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