All products sold by Moto and Moto are covered by manufacturer's standard warranty, private consumers also enjoy the 24-month warranty for defects of conformity, according to DL 24/02. To use the warranty, the customer must keep the invoice.
In the unlikely event that a product sold by us presents defects or malfunctions please contact us at motoemoto.biz@hotmail.com, our technician or a technician from the manufacturer may try to see if it's a solvable problem without the return of product (eg misconfiguration or lack of accessories).
If, however, our technical support confirms the failure, you will be given an RMA number (Return Merchandise Authorization) with which you can return the product for repair or replacement.
Shipping costs are free within ten days after delivery (DOA), while after the return is at the expense of customer care and, Moto Moto and will take over the next shipment.
It should be noted that for the private consumer is the person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT, so the consumer benefits from a private seller's warranty (two years after delivery) with 1 year manufacturer's standard warranty (1 year after delivery), it is clarified that means professional user who buys for professional purposes, ie VAT, the only professional user benefits from the guarantee conventional producer (1 year after delivery, unless extensions granted by the manufacturer)
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